Customer Support

**Last Updated: March 23, 2025**

Thank you for choosing my art! I’m here to assist you with any questions, concerns, or issues related to your purchase. Below, you’ll find everything you need to get in touch or troubleshoot common topics.

#1 How to Contact Me
- Email: david@davidleeWilliamson.com
- Expect a response within 24-48 hours.
- Phone: 1-469-396-9389
- Available Monday-Friday, 9 AM - 5 PM CST. Please leave a voicemail when I’m unavailable, and I’ll get back to you as soon as possible.

#2 Common Questions
- Order Status: Once your payment is confirmed, I’ll send you a confirmation email with an estimated shipping date. For updates, reply to that email or contact me directly.
- Shipping Issues: Shipping typically takes 5-14 business days. If your order hasn’t arrived, let me know, and I’ll track it for you.
- Damaged or Incorrect Items: If your artwork arrives damaged or isn’t what you ordered, email me within 7 days of delivery with photos, and I’ll arrange a solution (see Returns & Refunds below).
- Custom Orders: For questions about custom pieces, reach out to discuss availability, pricing, and timelines.

#3 Returns & Refunds
- All sales are final unless your artwork arrives damaged or significantly different from its description.
- To request a replacement or refund, contact me within 7 days of delivery with your order details and photos of the issue. I’ll respond promptly to resolve it.
- Full details are in my [Terms of Service](#) https://davidleewilliamson.com/terms.html.

#4 Tips for a Smooth Experience
- Double-check your shipping address when ordering to avoid delays.
- Keep an eye on your email (including spam/junk) for order updates.
- Reach out as soon as possible if something’s wrong—I’m here to help!

#5 Still Need Help?
If you don’t see your question answered here, don’t hesitate to contact me using the options above. I’m committed to making your experience with my art a great one.

Thank you for your support!

David Lee Williamson

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